Claims are typically settled within 12 weeks

Select all that apply

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Thank you & good news. It looks like you could have a claim

Now we just need your name and address, so we can identify your claim

Please make a selection
Please enter your first name
Please enter your last name
Please make a selection
Find address
Please enter a valid UK postcode and click 'Find address', then select your address from the dropdown

Your current address

Please make a selection
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Thank you,  . Because you said your last name or address was different when you took out any of your SJP services, we need to know that information to proceed

Your previous information

Please enter your previous last name
Find address
Please enter a valid UK postcode and click 'Find address', then select your previous address from the dropdown

Your previous address

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Thank you,  . That's perfect

Let's carry on with your claim. Nearly there!

Your contact information

We ask for your email address and telephone number so we can keep you up to date about your claim via email and SMS

Please enter a valid mobile telephone number This telephone number does not appear to be valid
Please enter your email address This email address does not appear to be valid
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Thank you,  . Finally, we are going to ask you some quick fire questions about your services with SJP, then we have all the information we need for your claim

Pension

Please select the year you took out your pension with SJP
Please select whether this pension is still active or not

ISA

Please select the year you took out your ISA with SJP
Please select whether this ISA is still active or not

Investment

Please select the year of the investment with SJP
Please select whether this investment is still active or not

Shares

Please select the year you took out your shares with SJP
Please select whether these shares are is still active or not

Stock

Please select the year you took out your stock with SJP
Please select whether this stock is still active or not

Bond

Please select the year you took out your bond with SJP
Please select whether this bond is still active or not

Other

Because you selected 'Other' on step 1, we just need you to let us know which year this was taken out

Please select the year you took out your other service with SJP
Please select whether this service is still active or not
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Thank you,  . Below are the final two questions before we have all we need for your claim

Please select how often you've met with the financial advisor that sold you the services with SJP, since taking them out

e.g Have you moved house, retired etc

Please whether your advisor has recently asked you if your circumstances have changed
We notice you've put your own full name here. We are asking for your SJP financial advisor's name. If you do not know it, please leave both of these fields blank
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1,000s

We've helped 1,000s with a variety of claims

£10 Million+

Reclaimed for our customers

5+ years

Experience working in the claims industry

No Win, No Fee

You only pay a fee if your claim is successful

You may be entitled to £1,000s in compensation, even if your investment has performed well

Every year, millions of pounds in financial adviser fees are deducted from the ISAs, pensions, and investments of UK investors. These fees could potentially be reimbursed.

Since regulatory adjustments in 2012, nearly all investments and pensions come with built-in adviser charges. These fees are subtracted annually to cover an agreed-upon level of ongoing service.

In numerous instances, advisers are unable to fulfil the promised range of services entirely. Consequently, clients could be paying significant fees for services that are essentially non-existent.

Each instance where advisers fail to meet these service standards constitutes a breach of their contractual obligations, potentially entitling you to compensation.

If you've used St James's Place within the last decade, you most likely will have been charged for an ongoing service. However, all too often, this service was not delivered. If this was the case, you are eligible for compensation. Join the thousands of others which are due compensation.

Frequently asked questions

Below are some of the most common questions asked about our claims process

What's the process?

After completing the details on this page, one of our experts will give you a call. In most cases, we can finalise your claim during the first call with our adviser, including signing any necessary forms. While having paperwork on hand can expedite the process, it is not always necessary as we can usually obtain the required documents from your investment provider.

Start your claim

How long does it all take?

Once we receive your signed claim forms, we will begin gathering all the necessary information to assess your case. After reviewing the information, we will send your claim to your investment provider or financial adviser. Typically, we aim to have a final decision within 12 weeks.

Start your claim

How much compensation might I get?

This will depend on the specifics of your case. Typically, the average refund is £4,200*. Our specialists take the time to carefully construct your complaint to also cover any other areas where you could also be owed money.

*average industry insights

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How will you keep me updated?

We will contact you at various points throughout the process. This contact will be via SMS text message, email, letter or by telephone.

Start your claim